Confronting Conflict: A First-Aid Kit for Handling Conflict

Friedrich Glasl


Dr. Friedrich Glasl has worked with conflict resolution in companies, schools, and communities for over 30 years, earning him and his techniques enormous respect. Confronting Conflict is authoritative and up-to-date, containing, new examples, exercises, theory, and techniques. Confronting Conflict will be useful for managers, facilitators, management lecturers, and professionals such as teachers and community workers, mediators, and workers in dispute resolution.

Hawthorn Press
ISBN 1-869890-71-X
192 pages